Financial Institutions are under increased pressure from regulators, growing competition such as fintech or internet companies, changing customer preferences, etc. There have also been rising expectations for expediting the digital transformation at the financial institutions, with COVID19 acting as a catalyst.
To respond to the challenge of putting in place a world-class customer service, being competitive, and staying compliant with KYC and AML regulations, these organizations must focus and improve on a critical aspect of the business: the Onboarding.
Technology penetration across the board is opening new channels for organizations to connect with their customers and onboarding becomes a critical differentiator for financial institutions to give their customers, an experience that is frictionless and impactful.
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