Future of Customer Onboarding in Financial Services


September 22, 2021 / 13.00 GST

Sponsored By

Overview


Financial Institutions are under increased pressure from regulators, growing competition such as fintech or internet companies, changing customer preferences, etc. There have also been rising expectations for expediting the digital transformation at the financial institutions, with COVID19 acting as a catalyst.

To respond to the challenge of putting in place a world-class customer service, being competitive, and staying compliant with KYC and AML regulations, these organizations must focus and improve on a critical aspect of the business: the Onboarding.

Technology penetration across the board is opening new channels for organizations to connect with their customers and onboarding becomes a critical differentiator for financial institutions to give their customers, an experience that is frictionless and impactful.

Speakers


Antoun (Habib)
Massaad


CEO
Cedar Rose

Christos
Christou


Group Chief Compliance
Officer
Lulu Financial
Holdings Limited

Ken
Coghill


Director, Innovation & Technology Risk, Supervision
Dubai Financial
Services Authority
Lawrence
Paramasivam

Senior Executive Director – Policy & Legal
Financial Services Regulatory Authority

Sachith
Amarasekara


Director
KPMG

Bhavin
Shah


Managing Director
True North

Future of Customer Onboarding in Financial Services – Digital Roundtable over an interactive format will discuss how to:

Develop a collaborative, integrated and automated customer onboarding process and leverage it across all channels, for the benefit of all departments in the company.

Effectively eliminate the threat of fraud and money laundering and put Due Diligence and KYC tools at the forefront of the process.

Convert more customers by building trust and easing the compliance verification process for a seamless customer experience as a key differentiator.

Reduce operational costs by streamlining and digitizing the global business risk mitigation process.

Analyze how new technologies such as AI and Blockchain can efficiently support the customer onboarding process while ensuring complete compliance to evolving regulatory requirements.

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